Refund Policy

The short version

MapToPlay gives every user a complete Basic workflow for creating, editing, processing, and exporting maps. A paid supporter tier mainly provides more room around that workflow, such as higher limits, more throughput capacity, more storage and retention, and any other paid benefit clearly described for that tier in the Patreon tier or checkout description, Pricing page, applicable documentation, or a clear written MapToPlay statement at the time of purchase or renewal.

Scope and mandatory rights

This policy applies to paid MapToPlay supporter subscriptions purchased through Patreon. It describes how MapToPlay evaluates refund requests when the decision is available to MapToPlay. It supplements the MapToPlay Terms of Service and the rules that apply to the transaction through Patreon or, where relevant, an app store or payment provider.

Nothing in this policy excludes, limits, or replaces any refund, cancellation, or consumer right that cannot lawfully be excluded. It does not restrict Patreon’s, an app store’s, or another applicable payment provider’s authority to issue, require, or determine a refund under its own rules. If this policy conflicts with Patreon’s Refund Policy, applicable payment-provider rules, or mandatory law, those requirements take priority.

Evaluate MapToPlay before subscribing

Basic is not a time-limited trial or a featureless demo. It includes the complete core map-making workflow with fair usage limits. Users can create projects, use supported source-data workflows, work in the Editor, and export supported game formats without first buying a subscription.

Supporter tiers add the limits and benefits clearly described for the selected tier at the time of purchase or renewal in the Patreon tier or checkout description, on the Pricing page, or in applicable documentation. These can include more hourly task capacity, priority, storage, active projects, saved outputs, upload capacity, retention, collaboration headroom, and features explicitly marked as paid. Users should review those descriptions before subscribing and ask if a required capability is unclear.

A personal assumption, an undocumented expectation, a change of mind, or an expectation based only on a roadmap item, preview, old screenshot, or third-party statement is not a failure to deliver a paid benefit. A capability is included only when the Patreon tier or checkout description, Pricing page, applicable documentation, or a clear written statement from MapToPlay said at the time of purchase or renewal that it was included.

When a refund may be considered

Subject to applicable law and Patreon’s rules, a request may be considered under MapToPlay’s criteria when the user identifies a material, verifiable failure that relates specifically to the paid subscription. Separate circumstances may qualify under Patreon’s Refund Policy. Examples include:

• The purchased tier or its limits were not applied after payment and reasonable troubleshooting.
• A benefit expressly described as part of the paid tier was materially unavailable because of a MapToPlay-controlled issue.
• The paid tier differed materially and visibly from its description at the time of purchase.

Billing errors, duplicate charges, qualifying cancellation or non-use situations, and other circumstances recognized by Patreon are evaluated separately under Patreon’s Refund Policy and are not limited by the MapToPlay criteria above.

These examples allow a review; they do not promise an automatic refund. MapToPlay may first restore a missing benefit, correct an entitlement, or provide a reasonable way to use the purchased capacity where that fully resolves a MapToPlay service-related claim.

What does not ordinarily qualify

The following situations do not ordinarily establish that a paid benefit was not delivered:

• An isolated failed, delayed, or incorrect import, processing task, Editor action, or export that is also part of the Basic workflow.
• A problem that can reasonably be retried or corrected while the purchased tier limits remain applied.
• Unsupported, corrupt, malformed, incomplete, oversized, incorrectly projected, or otherwise unsuitable user-provided files or data.
• User error, misuse, failure to follow documented requirements, incompatible external tools or game assets, or unauthorized data.
• Dissatisfaction with a subjective result, or a result that is usable but does not match an unstated preference.
• Unused subscription time, a change of mind, forgetting to cancel, or no longer needing the service do not by themselves qualify under MapToPlay’s refund criteria. This does not affect circumstances that qualify under Patreon’s Refund Policy, including applicable cancellation, billing-error, or non-use scenarios.
• A feature, format, provider, output, performance level, or use case that was never represented as included in the purchased tier.

For example, an import failure may be a support issue that MapToPlay should investigate, but it is not automatically a subscription refund issue. The relevant refund question is whether the paid tier’s promised capacity or paid-only benefit failed—not simply whether one job failed.

Third-party integrations and external data

MapToPlay may integrate with, display, obtain data from, or depend on services and data outside its control. Meshy AI asset generation and MapTiler previews use the user’s own third-party account and API key. MapToPlay provides only the integration or interface connecting MapToPlay to those services; it does not provide their credits, quotas, API usage, or paid capacity, and it does not pay for the user’s third-party usage.

MapToPlay also supports workflows involving OpenStreetMap, terrain elevation providers, satellite or aerial imagery providers, game tools, and other external data or processing services identified in the interface or documentation. These services may use different account or API-key models.

MapToPlay does not guarantee a third party’s availability, response time, coverage, accuracy, compatibility, licensing, output, quotas or pricing where applicable, fitness for a particular project, or continued API behavior. Failures caused by a third-party provider, or by the user’s third-party account, credentials, quota, or API key where applicable, are not normally a MapToPlay subscription refund issue. For example, a Meshy outage, rejected generation, exhausted user quota, invalid or revoked API key, account issue, generated-result quality problem, API change, or Meshy service or pricing change does not by itself mean that a MapToPlay subscription benefit failed.

If MapToPlay expressly sells a paid MapToPlay feature that consists of integration functionality itself, a refund review may examine whether that MapToPlay integration functionality was materially provided as described. This does not make the third-party service or its output a guaranteed result.

Availability, maintenance, loads, and queues

MapToPlay does not promise 24/7/365 availability or a guaranteed task completion time. Unless MapToPlay has made a separate explicit written commitment, there is no service-level agreement for uninterrupted availability, processing speed, or queue time.

Temporary maintenance, outages, load, worker availability, updates, or queueing do not automatically qualify for a refund. A prolonged MapToPlay-controlled issue that materially prevents use of a specifically paid benefit may still be reviewed.

How to request a refund

Subscription payments and refund requests are handled through Patreon. MapToPlay does not operate a separate card-payment or refund system for these subscriptions. Submit the request from Patreon’s Billing History by following Patreon’s refund-request instructions. Patreon currently states that Billing History requests must be made within 60 days of the original payment; requests outside that flow may need Patreon Product Support. Purchases made through an app store may have to be handled by that store.

For a MapToPlay service-related claim under this policy, the request should clearly identify the payment and paid benefit in question and explain:

• Which paid tier and billing period are affected.
• Which specifically paid limit or benefit was not applied or did not work as described.
• When the issue happened, how long it lasted, and which team or project was affected.
• What the interface showed and what troubleshooting or support steps were attempted.
• Any relevant screenshots or error messages, without passwords, API keys, or other secrets.

Patreon publishes its own refund policy and Terms of Use. Patreon or the applicable payment provider controls its request window, available refund mechanisms, payment route, processing method, app-store-specific procedure, and final decision where it handles the case.

How MapToPlay reviews a request

For a MapToPlay service-related claim, MapToPlay reviews the information supplied with the request and the records reasonably necessary to test the claim. Depending on the issue, this can include the tier and benefits applied during the billing period, capacity and storage usage, project and saved-output counts, relevant task or export history, service events and error logs, prior support steps, and whether the same workflow was available on Basic.

The review is performed in accordance with the Privacy Policy. It is used to confirm what happened, whether a paid benefit failed, whether the benefit was later restored, and how much of the paid capacity was already used.

Possible outcomes

After review, when the decision is available to MapToPlay, MapToPlay may approve or decline the request, ask for information needed to verify it, or offer another appropriate resolution. Where Patreon makes a refund option available, MapToPlay may approve it. The refund options available for a particular transaction, including whether a full or partial refund is possible, are determined by Patreon or the applicable payment provider. Partial refunds may be available only for certain transaction types, such as annual memberships, depending on Patreon’s current tools and rules.

Actual use matters. If paid storage, processing capacity, projects, saved outputs, retention, collaboration limits, or other supporter benefits were applied and used, that evidence may weigh against a refund under MapToPlay’s criteria. It does not expand the refund types available through Patreon or another payment provider. The user will receive the outcome through Patreon or the applicable payment provider, including the reason for a declined request when that option is available.

Cancellation is different from a refund

Canceling a subscription prevents future renewal according to Patreon’s billing rules; it does not automatically reverse a payment already made. Users are responsible for managing renewal in Patreon. A refund, if approved, can also end or reduce access to the refunded subscription benefits according to Patreon’s rules.

Abuse of this policy

A good-faith refund request, complaint, legitimate dispute, or exercise of a mandatory legal right will not by itself lead to an account restriction. However, false or misleading claims, fabricated evidence, repeated subscribe-use-refund patterns, attempts to retain benefits after a refund, fraudulent or knowingly bad-faith chargebacks, or other fraudulent use may result in a declined request and restriction or termination of MapToPlay access under the Terms of Service.

Changes and contact

This policy may be updated as MapToPlay, its supporter tiers, or Patreon’s processes change. The effective date above identifies the latest version. Changes do not remove rights that already apply to a completed transaction under mandatory law.

Refund requests should be submitted through Patreon. Questions about which MapToPlay benefit was applied can be sent to contact@maptoplay.com.