Usage, Pricing, and Subscriptions

Open Usage for the active team

Choose Usage & Limits at the bottom of the sidebar and confirm the selected team in the header or sidebar. The top strip identifies its current tier and active state. Capacity overview shows available Task Units, the next return when one is pending, and separate used-versus-limit bars for storage, active projects, Projects per week, workspaces, members, and custom collections. Each bar uses its own percentage scale; Unlimited means the tier has no cap for that resource. A new Basic account sees unlimited weekly project creation and its grace end date here during the configured newcomer period, currently one week. Active-project capacity still applies. After grace ends, the rolling allowance starts fresh; when Basic has used both weekly project allowances, the next available date and time appears below the bars.

The Plan details card shows the effective Unit return interval, maximum single-file upload size, project versions, and saved exports per project. If storage is over its limit or the member limit has been reached, Capacity overview explains the problem and links to the relevant files or team page. A storage overage that slows Unit returns or a reached processing-time limit is called out beside the Unit balance.

At the active project limit, New project is unavailable. Hover, focus, or tap its explanation to see Project limit reached. The Web UI shows the team tier and used project slots. Archive an active project through its menu to free a slot, or follow Open Usage & Limits to review capacity. Archiving makes that project read-only and prevents unarchiving for 24 hours; its confirmation explains this before you proceed.

How Task Unit capacity and replenishment work

Task Units are reusable processing capacity, not permanent credits. Every tier has two separate values: the number of Units available and the rolling replenish interval. Starting a task or export uses capacity; each used Unit returns after the tier’s interval even if the work finished sooner. In the Web UI, the logo shows the balance and next pending return; Usage shows the effective interval.

When a team is over its storage limit, the active tier policy applies. It can keep work available with a longer Task-unit return time, or block new tasks and exports until storage is freed. Usage shows the slower rate when one applies, and removing assets, exports, or projects restores the normal one-hour return as soon as usage drops back under the limit.

Task Units are different from the worker capacity that runs a job. A worker can be free while the team has no Units available, or the team can hold Units while every compatible machine is busy. Check Usage and the task details when queued work does not start.

Compare tiers

The Basic, Plus, Pro, and Ultra cards on Usage show monthly price, Task Unit capacity and return interval, storage, upload size, projects, Projects per week, workspaces, members, versions, saved exports, and AI Assistant questions per day. Select Compare plans at the top to switch to the full tier table with additional limits and availability checks. Grace timing is not part of the plan cards or comparison; eligible accounts see their exact end date in Capacity overview. Select Back to overview to return to your team’s usage and the plan cards. Eligible higher tiers have Upgrade buttons in both views. The daily AI Assistant allowance is shared by the team.

The plan cards show current values from the service. Limits and included capacity can change, so use these values rather than an old screenshot or guide. The compact Plan details panel above the cards shows the selected team’s Unit return interval, upload size, versions, and saved exports.

Upgrade through checkout

Choose an available higher tier in the Usage plan cards and use its Upgrade button to open checkout. Review the price and benefit before continuing. The current and lower tiers do not offer an Upgrade button. Return to Usage after the benefit is applied and confirm that the tier and capacity bars changed for the intended team.

If an upgrade is complete but the old limits remain visible, refresh Usage and confirm that the same team is active. Contact support with the team name and payment reference if it still does not update.

Assign Patreon benefits

First open account Settings and link Patreon under Linked accounts, or select Connect Patreon on Usage. The Subscription benefits card then shows the connected account and whether an active benefit is ready, applied to this team, applied elsewhere, or unavailable. Only the team owner can select Apply to this team, Move to this team, or Remove from team. Manage connection opens Account settings.

Benefits can be assigned to one team at a time. Moving or removing a benefit asks for confirmation because a team may lose paid access. Moving to another team can have a cooldown; the card shows when another move becomes available. Before moving benefits, check whether the current team would lose capacity needed by active projects, storage, or exports. If an assignment fails, its error appears on the card; retry after resolving it.

Cancel or request a refund

Manage renewal and submit any refund request through Patreon. Canceling prevents a future renewal according to Patreon's billing rules; it does not automatically reverse a completed payment. Patreon currently accepts refund requests from Billing History within 60 days of the original payment and can direct requests outside that flow to Patreon Product Support.

Read the [Refund Policy](/refund-policy) before submitting a request. Explain which specifically paid limit or benefit was not applied, when the issue occurred, which team or project was affected, and what troubleshooting was attempted. A failed import, task, Editor action, or export is not automatically a subscription failure when the paid capacity itself remained available.

When a team is over a limit

MapToPlay can pause creation or processing when a tier no longer covers the current usage. Open Breakdown to identify the exact limit. Archive or remove work only when it is safe, wait for rolling task units, reassign valid benefits, or upgrade to capacity that covers the team.

Being over the storage limit follows the active tier policy. New tasks and exports may be blocked, or work may remain available with slower task-unit replenishment until usage drops back under the limit. A notification banner and the Usage page show the current return time when the slower rate applies; a blocked request explains when storage must be freed first.

Do not delete a project or asset as the first response to temporarily exhausted Task Unit capacity. Units return automatically after the tier’s rolling interval; deletion is appropriate only for storage or item-count limits when the data is genuinely no longer needed.